How do I contact you?

You can contact us by both email and telephone:

Customer Services: please contact us using our 'Contact us' page  or call us on 07591 024073.

We will endeavour to return your email or call within 24 hours.

What are your opening hours?

You can place an order on the website 24 hours a day but if you would like to talk to us our opening hours are Monday to Friday 9am – 5pm.

I would like more information on a product

Please email us using our 'Contact us' page specifying what you would like to know and we will help you as much as we can.

How do I use my promotional code?

Simply enter it into the discount code box at the checkout.

I still haven’t received my order even though I have been notified of its dispatch.

Please contact us using our 'Contact us' page or call customer services on 07591 024073, stating your name and order number and we will look into it immediately for you. All our parcels are tracked so we should be able to resolve any issues very quickly.

What if I am not in when you deliver?

My Hermes, Royal Mail or Parcel Force will take your parcel to your local postal depot for collection. Alternatively please use the comments box when ordering to state a safe place where your courier can leave the parcel.

What is your returns policy?

Please see our delivery and returns page.

I am a supplier and I would like to supply products to you?

Please contact us using our 'Contact us' page or call 07591 024073.